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Terms & Conditions*Ordering Information* |
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By Phone: |
| For fastest order processing, call our toll free number (800)476-2642. It is requested that your initial order be placed with a customer service representative to establish your account. Your order will be shipped within 24 hours. We may at certain times of the year, strongly recommend that your vaccine orders be shipped Next Day or Second Day air to minimize exposure to severely elevated temperature over long periods. |
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Shipping |
| There is a $10.50 shipping and handling charge on orders up to $100.00, $13.50 shipping and handling charge on orders over $100.00. We ship C.O.D. upon request. There is a $8.50 C.O.D. charge. We request a minimum order of $10.00. FOB indicates additional U.P.S. charges to cover that item will be added. |
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Payment |
| Checks, money orders, MasterCard, Visa, American Express, and Discover will be welcome. There is a $25.00 returned check charge on all returned checks. NO EXCEPTIONS. |
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Damages |
| Please contact us immediately with problems concerning your order or damages to your order. We will address the problem immediately. |
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Guarantee |
| If for any reason you are not satisfied with our products or services, we will gladly issue a full refund or exchange within 15 days of receipt of goods with authorization. |
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Prescription Items |
| ****Due to Florida State Statute, we can not accept prescriptions from Veterinarians not licensed in the State of Florida.**** |
All orders for items in this catalog bearing this symbol
 ,
require a written prescription from a Florida licensed
Veterinarian. ABSOLUTELY NO EXCEPTIONS!!! |
| Prescriptions must include the following: Clients name, date, name of item to be dispensed, strength of dosage, quantity, number of refills, signature of veterinarian-including Florida State license number. |